Your Privacy Matters

Last updated: September 2026

SC Coaching is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about coaching or use our services.

Please read this Privacy Policy carefully.

1. Who We Are

SC Coaching is operated by Susan Marie Crane.

For the purposes of data protection law, Susan Marie Crane / SC Coaching is the Data Controller responsible for the personal information collected through this website and in connection with our coaching services.

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details provided on this website.

2. Personal Information We May Collect

We may collect personal information that you voluntarily provide when you:

Contact us through our website
Complete a contact form
Make a coaching enquiry
Complete a questionnaire
Communicate with us by email or other agreed methods
Enter into a coaching agreement
Receive coaching services from us

The information we collect may include:

Your name
Email address
Telephone number
Information you provide in a message or enquiry
Information you provide through a coaching questionnaire
Information relevant to your coaching goals and agreed coaching services
Records relating to your coaching agreement and sessions

You are not required to provide personal information unless it is necessary for us to respond to your enquiry or provide agreed services.

3. Questionnaires and Coaching Information

Some questionnaires may invite you to reflect on your current circumstances, goals, challenges, habits or areas of life you would like to explore through coaching.

You should only provide information that you feel comfortable sharing.

Information collected through questionnaires is used to help us understand your current situation and determine whether coaching may be appropriate for your needs.

Coaching information may also be used to support the coaching process where we have agreed to work together.

4. How We Use Your Personal Information

We may use your personal information to:

Respond to your enquiries
Communicate with you
Understand your coaching requirements
Determine whether our coaching services are appropriate for your needs
Prepare and manage coaching agreements
Provide agreed coaching services
Maintain appropriate records
Improve our website and services
Meet legal or administrative requirements where necessary

We will only use your information for legitimate and appropriate purposes.

We will not sell your personal information to third parties.

5. Our Legal Basis for Processing Your Information

Depending on how you interact with SC Coaching, we may process your personal information because:

You have given us your consent
It is necessary to respond to your request or enquiry
It is necessary to provide agreed coaching services
It is necessary to meet legal or administrative obligations
We have a legitimate interest in operating and improving our services

Where we rely on your consent, you may withdraw that consent at any time.

6. Confidentiality

Your privacy and trust are important to us.

Information shared during coaching will be treated as confidential and handled with care.

However, confidentiality may need to be limited in certain circumstances, including where:

We are required to do so by law
There is a serious concern regarding the immediate safety of you or another person
There is a safeguarding concern
Disclosure is necessary to prevent serious harm

Where possible and appropriate, we will discuss this with you before sharing information.

Further details regarding confidentiality may also be included in your individual Coaching Agreement.

7. How Your Information Is Stored

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

Information may be stored electronically or in paper form where necessary for the provision and administration of coaching services.

We will take reasonable steps to ensure that any information we hold is stored securely and accessed only when necessary.

8. How Long We Keep Your Information

We will only keep your personal information for as long as reasonably necessary for the purpose for which it was collected.

For example:

Contact enquiries may be kept for a reasonable period while we respond to or manage your enquiry.
Coaching records may be retained for an appropriate period following the end of our coaching relationship.
Information may be retained for longer where required by law or for legitimate administrative purposes.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Sharing Your Information

We do not sell, rent or trade your personal information.

Your information will not normally be shared with third parties unless:

You have given us permission
It is necessary to provide an agreed service
We are legally required to do so
There is a serious safeguarding or safety concern

Where third-party services are used to operate the website or provide services, reasonable steps will be taken to ensure that those services handle personal information appropriately.

10. Your Rights

Under UK data protection law, you may have rights regarding your personal information.

These may include the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Object to certain types of processing
Request that processing of your information is restricted in certain circumstances
Withdraw consent where processing is based on consent

If you would like to exercise any of these rights, please contact us.

You may also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent authority responsible for data protection.

11. Cookies and Website Information

Our website may use cookies or similar technologies to help the website function and improve the visitor experience.

Cookies are small files that may be stored on your device when you visit a website.

Depending on the services and tools used on this website, cookies may help us understand how visitors use the website and improve its performance.

You may be able to control or disable cookies through your browser settings.

Where required, visitors will be provided with information about cookies and given appropriate choices.

12. Links to Other Websites

Our website may contain links to external websites, including websites where our books, resources or services may be available.

For example, we may provide links to Amazon.

We are not responsible for the privacy practices or content of external websites.

When you follow a link to another website, we recommend that you read that website's own Privacy Policy.

13. Children's Privacy

SC Coaching services and this website are intended for adults unless otherwise specifically stated.

We do not knowingly collect personal information from children through this website without appropriate consent or legal authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

Any updates will be posted on this page.

We encourage visitors to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy, your personal information or how SC Coaching handles your data, please contact:

Susanna Crane
SC Coaching

Contact details can be found on our website.